How long do you have to be delayed before compensation?

Under EU Regulation 261/2004, passengers may be entitled to compensation for flight delays depending on the length of the delay and the distance of the flight. Here's what you need to know:

Short-haul Flights (up to 1,500km)

• Delays of 2 hours or more: Right to care (meals, refreshments)
• Delays of 3 hours or more: €250 compensation

Medium-haul Flights (1,500km - 3,500km)

• Delays of 3 hours or more: €400 compensation
• Right to care after 2 hours

Long-haul Flights (over 3,500km)

• Delays of 4 hours or more: €600 compensation
• Right to care after 2 hours

Important Conditions

• The flight must depart from an EU airport, or arrive at an EU airport on an EU carrier
• The delay must not be caused by extraordinary circumstances
• You must have a confirmed reservation and have checked in on time

How to Claim

1. Keep all your travel documents and boarding passes
2. Document the delay and any communication with the airline
3. Contact the airline directly first
4. If unsuccessful, contact your national enforcement body
5. Consider using a claims management company as a last resort